Call Centers & BPO Services Questions & Answers


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What is payroll management?

Payroll management process is followed in the companies to compensate the workers with their salary for working in the organization. The process includes withholding payroll taxes such as income, social security and unemployment as well as garni... View More

 
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What is office administration?

Office administration is the process of managing the overall day to day activities such as managing the staff and maintaining certain duties of the organization. Depending on the operational structure of the organization the tasks have to be fol... View More

 
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What is book keeping outsourcing?

Book keeping is the process of preparing information that is used to prepare financial statements and interpret them. It consists of day to day business transactions such as sales, purchases, revenue and expenses. Outsourcing the business book k... View More

 
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What is finance and accounting outsourcing?

Finance and accounting outsourcing are contracting with outside service providers for various types of financial and accounting services. This method can be cost effective under certain conditions. For example payroll function can be contracted ... View More

 
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What is data entry?

Data entry is the process of entering information on a computer database or transcribing some form of information into another medium. Commonly keyboard, optical scanner or data recorder is used for data entry process. Usually data entry jobs ne... View More

 
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What is meant by technical support service?

Technical support service is a process of providing assistance to individual persons while having some technical problems with their electronic devices such as mobile phones, televisions, computers and other mechanical goods. They provide techni... View More

 
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What is telemarketing?

Telemarketing is a way of direct marketing in which the telephonic conversation is used for the marketing purpose. The salesperson convinces the customer to buy some products or services over the phone. The telemarketing is also like interacting... View More

 
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What is audio and video transcription?

Audio transcription is the process of transforming verbal and audio materials into written text. Audio materials are not accessible always but a printed material can be viewed anytime. Audio transcription is used to convert the important events ... View More

 
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What are the services of BPO?

The purpose of a BPO service is to achieve lower operating costs by allowing another business to do a particular service. An outsourcing company can create a call center. An international outsource business can offer low costs due to cheaper lab... View More

 
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What is business process outsourcing?

BPO is the practice of using a third party contacted to perform a specific task on behalf of a company. They provide service for some IT related activities such as application management & development, datacenter operations, testing or quality a... View More

 
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What are the technologies used in call centers?

Call centers use various technologies to improve their performance and satisfy customer needs. Inbound calls are automatically assigned to the representatives in the random order so that everyone answers equal number of calls. Also outbound call... View More

 
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